Question 1

What is Zippy?

Accepted Answer

Zippy is a smart audio player specially designed for kids, combining story audio, songs, and learning for a fun, screen-free experience. Each Zippy card includes a vibrant comic-style book and engaging audio content, making it one of the most interactive educational and learning toys. With built-in radio and sleep stations valid for 2 years, Zippy offers playful, worry-free entertainment for children.

Question 2

What’s in the Zippy bundle?

Accepted Answer

Each Zippy bundle includes everything your child needs to start learning and exploring right out of the box: 1) A kid-friendly smart audio player, 2) Five story audio cards, each paired with a comic or graphic book (total of 5 books), and 3) One year of curated radio and sleep stations. This all-in-one educational and learning toy offers a perfect blend of storytelling, music, and daily routine support.

Question 3

Which cards are included in the launch bundle?

Accepted Answer

The starter bundle includes audio stories like Ramayana, Panchatantra -1, Aladdin, Good Habits and more—perfect childhood bedtime stories in an educational and learning toy. Easily add more cards and books or upgrade later.

Question 4

What types of card-and-book content does Zippy offer?

Accepted Answer

Zippy offers a rich collection of audio stories and matching comic-style books across key content pillars—Indian cultural tales, moral stories, classic global tales, fun habit-forming songs, learning themes, and childhood bedtime stories. As an educational and learning toy, Zippy regularly updates its content and welcomes topic suggestions from parents—because Zippy is always listening!

Question 5

How much content does each card and book have?

Accepted Answer

Each Zippy card includes about 1 hour of story audio and a 15-page comic-style book—ideal for moral stories with pictures in English and childhood bedtime stories. Longer tales like Mahabharat span multiple cards, making Zippy a fun educational and learning toy.

Question 6

Can I buy just the Zippy device, without cards?

Accepted Answer

The Zippy device is available only as a bundle with 5 audio story cards and matching books. Designed for first-time users, it offers a complete experience with engaging audio stories and stories in English with moral lessons. Radio and sleep stations are included for 1 year with no extra subscription fees.

Question 7

Why is Zippy priced at ₹4,999—seems higher than other kids’ audio players?

Accepted Answer

The Zippy bundle (audio player + 5 audio story cards with books + 1 year of radio & sleep) offers unmatched value in India for screen-free, educational play. With rich audio stories, stories in English with moral lessons, and habit-building features, Zippy delivers mindful learning and quality storytelling—making ₹4,999 a worthy price for this all-in-one device.

Question 8

I saw sleeves in your video, but they’re not on the website. Why?

Accepted Answer

Our protective sleeves for the Zippy audio player—an educational toy loved for its audio stories—are currently in production and will be available within a month. We’ll notify you once they’re ready, so your Zippy stays safe, stylish, and ready for learning on the go!

Question 9

How does the Zippy player work?

Accepted Answer

Just insert a Zippy card to unlock engaging audio stories. The first time, content streams via Wi-Fi and downloads to the device for offline use—perfect for on-the-go listening. While radio and sleep stations need Wi-Fi to stream, downloaded cards work anywhere. This smart educational toy offers the perfect blend of story variety and portability.

Question 10

What are the hardware features?

Accepted Answer

Zippy is a compact, kid-friendly speaker designed for young learners. It features crystal-clear audio for immersive audio stories, a card slot, tactile knobs, and a fun LED display for easy use. With built-in Wi-Fi, a powerful 5500 mAh battery (up to 2 days), and offline storage, it’s the perfect educational toy for 3 year olds—ideal for learning anytime, anywhere.

Question 11

What is the average battery life?

Accepted Answer

With moderate volume and about 6 hours of daily play, Zippy runs up to 2 days per charge. Battery life varies depending on playtime and volume. For convenience, charge your Zippy educational toy—perfect for enjoying audio stories—overnight, just like your phone.

Question 12

Zippy Player User Guide (Quick Reference)

Accepted Answer

Charge Your Zippy: 1) Use any standard USB-C mobile charger. 2) New devices may arrive with low battery, so charge before first use. 3) An on-screen indicator shows that it’s powering up. Downloading the Zippy App: While the device charges, download the Zippy app from the Play Store (or do it later if you prefer). Completing Onboarding: Open the app and follow the sign-up steps. Connect to Wi-Fi if you haven’t already. Alternative Wi-Fi Setup: You can also set up or manage Wi-Fi later via the Profile page in the app. Using the Knobs Right knob: Rotate to browse tracks/stations, press to select. Left knob: Rotate to control volume. Content Cards: Insert a card to play its audio. A “swoosh” sound signals it’s starting. Audio Books: Each card has a matching book to visually enhance the story. Offline Playback: Once a card’s content is downloaded, it plays without Wi-Fi—great for travel or low-connectivity areas. Zippy Radio: Press the right knob once to tune into radio (requires Wi-Fi).Press again to exit radio mode. Zippy Sleep: Press and hold the right knob for ~5 seconds to start a sleep station (Wi-Fi required).Long-press again to exit. Wi-Fi Connection Tips: Zippy can remember up to 10 Wi-Fi networks for quick auto-connect. If it doesn’t reconnect on its own, long-press the power button (5 seconds) to force it to search for saved networks.

Question 13

How do I connect the device to Wi-Fi?

Accepted Answer

1) Download the Zippy app and sign in. 2) Follow the easy steps to link your device and enter Wi-Fi details. 3) Zippy, the educational toy for audio stories, remembers up to 10 networks—so setup is quick and simple. 4) Moving to a new place? Just repeat or select from saved networks in the app.

Question 14

What features does the Zippy app offer?

Accepted Answer

1) Device Setup & Wi-Fi Management: Easily connect your Zippy educational toy or switch networks.2) Listening Insights: Monitor your child’s favorite audio cards featuring short stories in English with moral lessons.3) Content Guides: Discover story details, ideal for discussing childhood bedtime stories together.4) Personalized Sleep & Radio Stations: Customize genres or request new educational content.5) Interactive Feedback & Contests: Join daily shows, share feedback, and enter fun competitions.6) Coming Soon (AI Features): Family voice stories, custom story creation, and more—early access for the first 250 customers.

Question 15

What content is in Zippy radio stations?

Accepted Answer

Zippy Quest: Engaging, learning-based shows featuring interactive challenges and short stories in English with moral lessons.Zippy Harmony: Spiritual, devotional, and emotional wellness content designed for educational toys for kids.

Question 16

What content is in Zippy sleep stations?

Accepted Answer

Lullabies: Soothing tunes for restful sleep. Bedtime Stories: Calm narrations with short stories in English with moral lessons. White Noise: Nature and ambient sounds.

Question 17

I want different lullabies or white noise. What can I do?

Accepted Answer

Send us feedback easily through the mobile app. We regularly update our sleep stations, including short stories in English with moral lessons and childhood bedtime stories—your suggestions may be added within a week.

Question 18

I saw the Family Recording Card & AI Voice Personalization feature, but it’s not in the app?

Accepted Answer

We’re working to automate these features in a future app update. Meanwhile, you can request a custom Family Card—an exclusive audio story—by contacting us via WhatsApp support. We process one custom request per customer each month, with a ~10-day turnaround, enhancing your experience with our educational toys.

Question 19

My device rebooted automatically while playing—should I worry?

Accepted Answer

No worries—Zippy, your educational toy for audio stories, regularly receives software updates and may auto-reset if a minor bug occurs. If it happens repeatedly, contact us via WhatsApp support for quick assistance.

Question 20

A card I’ve played before isn’t working now.

Accepted Answer

This usually means the card wasn’t fully downloaded, and your device is currently offline. 1) Reconnect Zippy to Wi-Fi (long-press the power button to force a check or use the app). 2) Once online, the card will stream and download fully. 3) You can view download status in the app under each card.

Question 21

My device is stuck and won’t auto-reset.

Accepted Answer

Occasionally, a rare software bug can block auto-reset. 1) Use a safety pin or SIM tray pin to press the reset button in the small hole on the back of the device. 2) This forces a safe reboot. 3) If you need extra help, call our customer service team.

Question 22

What if my child doesn’t like some of the bundled cards and books?

Accepted Answer

Enjoy a free swap option! Exchange up to 3 card-and-book sets featuring audio stories within 5 days of delivery at no extra cost. Simply contact our customer support or WhatsApp chatbot to start your swap—perfect for educational toys fans.

Question 23

What is the return & refund policy?

Accepted Answer

Returns Accepted: Within 30 days of delivery if your device is defective or damaged on arrival. Conditions: Must be in original condition with all accessories and packaging intact. We may request photos or a quick video to understand the issue. Refunds: Processed within 5–7 business days once the return is inspected. Shipping costs are covered by Zippy for approved returns. How to Request: Email support@playzippy.com. We typically respond within 24–48 hours.

Question 24

What is the warranty policy?

Accepted Answer

Coverage: 2-year warranty on internal electronics, audio playback, battery/charging, and connectivity or system errors. Exclusions: Physical or liquid damage, misuse, or wear and tear on accessories. Process: Contact us via email or WhatsApp. If the issue qualifies, we’ll repair or replace at no cost, including free pickup and return shipping.

Question 25

Right to Repair

Accepted Answer

1) Self-Repair Support: We share DIY guides for common fixes like a loose charging port. 2) Modular Design: Components are built to be repairable, not disposable. 3) Zippy-Certified Repairs: Transparent diagnostics and pricing. All repairs happen locally in India with quick turnaround

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